Shipping policy

 

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation with tracking information once your order ships.

Please note: processing time is separate from delivery time. Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates & Delivery Times

We currently ship to addresses within the United States only.

 

Delivery estimates begin after your order ships and do not include the 1–2 day processing window. Actual delivery may vary based on carrier and location.

Where Your Order Ships From

We work with a small number of vetted manufacturing partners, some of them overseas. This keeps our prices low, and it's why our delivery window is 7–12 business days rather than next-day.

All import duties and fees are handled by us before your parcel reaches you. The price you pay at checkout is the full price — you will never be asked for additional money on delivery.

Shipping Restrictions

We are not currently able to ship to:

• PO Boxes (limited — please contact us first)
• Military APO/FPO addresses (contact us for options)
• US Territories including Puerto Rico and Guam (contact us for rates)
• International addresses

Order Tracking

Once your order ships, you'll receive:

• A shipping confirmation email
• A tracking number
• Carrier information

Track your package any time using the tracking link in your confirmation email, or by logging into your account.

Please allow 2–3 business days after receiving your tracking number for the first scan to appear. A tracking number that hasn't updated yet is normal and does not mean your parcel is lost.

Delivery Issues

Lost or stolen packages. We are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you haven't received your order, please:

1. Check with neighbours and household members
2. Look around your delivery location
3. Contact the carrier directly
4. Contact us within 7 days — we'll do our best to help

Delayed packages. If your package hasn't arrived within the estimated timeframe, email us at support@poshquarter.com with your order number and we'll investigate with the carrier.

Wrong address. If you provided an incorrect shipping address, we cannot guarantee package recovery. Additional shipping charges will apply to reship your order. Please double-check your address at checkout.

Customs & Duties

We ship only within the United States, and all applicable import duties are paid by us before your order reaches you. There are no customs charges, brokerage fees, or additional payments for you to make.

Holiday & Peak Season Shipping

During holidays and peak shopping seasons (Black Friday, Christmas, and similar):

• Processing times may extend to 3–5 business days
• Carrier delivery times may run longer than estimated
• We'll notify you of any delays by email

Order early to make sure your delivery arrives when you need it.

Questions?

For shipping enquiries, contact us at:

Email: support@poshquarter.com Subject line: please include your order number

We respond within 24–48 business hours.